Help Buying

Applying CafeCash to an order

To use CafeCash follow the below steps:

  1. Log into your account.
  2. Add the desired items that you would like to purchase to your cart.
  3. Proceed to checkout.
  4. Fill out your shipping information and choose your shipping option.
  5. Proceed to the Billing & Payment section. If you have a CafeCash balance, you will see the option to Apply your CafeCash balance to your order. It is located just above where you enter a credit card number.
  6. Please be advised even if your CafeCash covers the full balance of your order, you will still be required to enter a valid credit card number to place and complete your order.

**Sellers receive no financial incentive for using CafeCash instead of receiving a royalty check (i.e., for every $1 of CafeCash they use they are forsaking $1 of royalty).

**CafeCash is returned to the account if an order is canceled or refunded.

Payment methods

CafePress accepts credit cards, PayPal, and CafeCash as payment. We accept Visa, MasterCard, Discover, American Express and check cards (if they are connected with one of the major credit card companies listed above).

If you are using a pre-paid credit card, you need to contact the issuing company to have your address added to the card as the billing address.

We do not accept cash, checks, money orders, or purchase orders.

Discounts and coupons

CafePress offers discounts in the form of coupons and sales. Coupons can frequently be found on our website and through email newsletters. Enter coupons at checkout in the “Promo Code” area. Coupons cannot be combined with sale prices.

From time to time, CafePress will offer products at sale prices. These discounts are applied automatically when the product is added to your shopping cart.

Getting an invoice or receipt

To get an invoice or receipt for a product that you purchased, please follow the below instructions:

  1. Log into your account
  2. Hover your mouse over your name/email address
  3. Click on Purchases
  4. Next click on Order Details
  5. Click on Print Order Details located in the upper right-hand side of the screen

Shipping options

CafePress offers various shipping methods to meet the estimated delivery date. Shipping cost is calculated based on the types of items you order, the quantity, the estimated delivery date, and delivery location. The most accurate way to verify shipping time and cost is to add items to your shopping cart and visit the checkout page. Enter the shipping address to see shipping time and cost.

Large orders (50+ items), issues with design printability, and delivery to a P.O. Box, APO/FPO/DPO address, Hawaii, Alaska, and U.S. territories may all add additional time to the delivery of your order.

International shipments

We currently ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Israel
  • Italy
  • Japan
  • Luxembourg
  • Monaco
  • New Zealand
  • Norway
  • Portugal
  • Puerto Rico
  • Republic of Ireland
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • The Netherlands
  • United Kingdom
  • United States of America

**Please note for International orders, deliveries could take an additional 10 days from your estimated arrival date.

International taxes and customs fees

CafePress produces and ships many of our products from within the United States. You may be subject to import duties and taxes, which are levied once the package reaches your country. You must bear additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

US sales tax, non-profits, and for-resale purchases

CafePress collects and remits sales taxes to locations where we are required to by law.

CafePress has collected the simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. CafePress’s program account number is SSU-R010088994.

As a retailer, CafePress does not have the processes to act as a wholesaler for non-profits or for-resale businesses, and does not accept resale tax IDs to reduce or eliminate any applicable sales tax on your order. If appropriate for your organization's tax status, sales tax paid on orders may be reported as a deduction on state or federal tax returns.

Personalizing products

Products with customizable designs are marked with an icon in CafePress marketplace. To personalize these products, click the “Personalize” button on the product detail page. On the Personalize edit page, type your desired personalization into the text fields. The preview of the design will update to show your personalized text. When satisfied with the design, save it. If you wish to make changes to your customized design, select “Edit your personalized item”.

TOP

Track Order

A Order Number is required
Order Number Should be a Number
A valid email is required

Member Sign in

Email is required
Email is not valid
Email must be less than 128 characters
This account has been locked
Password is required
Password must be less than 128 characters
This password is not valid for this email