MEGA-CELEBRATIONS > Customer Service
Effective Date: September 1, 2009
CafePress values the users of the www.cafepress.com.au website (the "Website"). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on or through the Website ("CafePress Service"). This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy. If you have any questions or comments regarding this Privacy Policy, please contact us at privacy@cafepress.com.
Does CafePress Ever Make Changes to its Privacy Policy?
We may make changes to the Privacy Policy from time to time. We will notify you of any material changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. If any change is unacceptable to you, your only recourse is to not use the Website or CafePress Service. Your continued use of the Website and CafePress Service following posting of a change notice or new Privacy Policy on the Website will constitute binding acceptance of the changes.
What Types of Information Does CafePress Collect From Me?
Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information.
Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, a unique identifier for your computer and your Internet protocol (IP) address ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify you.
How and When Does CafePress Collect This Information?
Providing Information to CafePress. We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through a shop or the marketplace, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create a Seller Account, we may collect your name, tax identification number, mailing address, email address, other information that we request during the registration process, and any information that you post on the Website. If you sign up to receive a newsletter, we will collect your email address.
Communications with CafePress. If you communicate with us regarding the Website or the CafePress Service, we will collect any information that you provide to us in any such communication.
Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, clickstream patterns, Website activity and the dates and times that the Website and the CafePress Service are accessed. We also contract with several online partners to help manage, monitor and optimize our Website and the CafePress Service and to help us measure the effectiveness of our advertising, communications, services and how visitors use the Website. To do this, we may use cookies, web beacons, or other types of tracking pixels.
How Does CafePress Use My Information?
Personal Information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, personalizing and improving the CafePress Service and the Website, fulfilling requests for information, fulfilling orders, administering accounts, producing and shipping the products that you order, and providing customer support. For example, if you create a Seller Account, we will use the information that you provide us to communicate with you and pay you any commissions that you earn. Similarly, if you sign up to receive a CafePress newsletter, we will use the email address you provide to send you the newsletters.
Non-Personal Information. We use Non-Personal Information to track the use of the Website and the CafePress Service and for other internal purposes, such as providing, maintaining, evaluating, and improving the CafePress Service and the Website.
When Will CafePress Disclose My Information to Third Parties?
Disclosure to Successors. We may disclose your Personal Information to any successor-in-interest of ours, such as a company that acquires us. In the event CafePress goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred. You will be notified via email or by a notice on our Website of any such change in ownership or control of your Personal Information.
Disclosure to Unaffiliated Third Parties. We may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including without limitation, to comply with an order made by a court or regulatory body). In particular, if you are a Seller, we may disclose your information to a third party that alleges that you have infringed their intellectual property rights through the products sold through your shop. Similarly, if you allege that a Seller is infringing upon your intellectual property rights, we may disclose your information to that Seller.
Disclosure to Third Party Service Providers and Online Partners. We may contract with various third parties who help us provide, maintain and improve the Website and the CafePress Service. For example, we use a third party to process payments made to us, and may subcontract out production, fulfillment, analytics, reporting or other operations. We also contract with several online partners to help manage, monitor and optimize our Website and the CafePress Service and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services. We cannot guarantee that such third parties will not disclose your Personal Information. CafePress does not share, rent or trade your Personal Information with third parties for their promotional purposes.
Disclosure to Sellers. If you purchase a product from a shop, CafePress may provide your name, and the city and state information provided by you to the Seller. In the Seller Agreement, CafePress contractually obligates each Seller not to use or disclose this information for any purposes other than internal record keeping and for marketing their shops. We cannot guarantee all Sellers will comply with this obligation. You will only receive marketing materials from a Seller if you have opted in to receive marketing communications and you may opt out at any time.
Disclosure of Non-Personal Information. We will disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt out of the sharing of this information. However, it cannot be easily used to identify you personally.
Internet Advertising. We may use third party service providers to serve ads on our behalf across the Internet and sometimes on the Website. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a web beacon, which is industry standard technology used by most major websites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service providers, please click here.
What About Cookies and Web Beacons?
A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the CafePress Service, analyze Website activity, provide you with a more personalized and effective user experience, and to allow you to login and begin use of the CafePress Service automatically when you visit the Website.
A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behavior of the user visiting the Website or receiving the e-mail.
Cookies and web beacons used by CafePress and our online partners are not linked to Personal Information. Some of our Sellers may use cookies or web beacons on our Website. We have no access to or control over these cookies and web beacons. This Privacy Policy covers the use of cookies and web beacons by CafePress and our online partners only and does not cover the use of cookies or web beacons by any other third party, Seller or advertiser.
Most browsers allow you to turn off cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. Please note that if you disable any cookies we place on your computer you may not be able to access certain areas or use certain services on the Website.
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international basis. By providing CafePress with your Personal Information you acknowledge and agree that we may store your Personal Information and transfer it to and from our servers located in the United States and throughout the world. We endeavor to protect all Personal Information collected through the Website in a safe, confidential and secure manner.
Does CafePress Protect My Personal Information?
Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Website Content. The content that you store, post, or transmit on or through the Website, such as message board postings, storefront pages, and images on your products, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.
How Can I Review and Make Changes to My Personal Information?
You have a right to access the Personal Information held about you and you can obtain a copy of and request that we correct errors in your Personal Information by emailing us at privacy@cafepress.com. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the CafePress Service, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact Customer Service.
Tell-A-Friend
If you choose to use our referral service to tell a friend about the Website or the CafePress Service, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Security
The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Does This Privacy Policy Apply When I Access Third Party Websites?
You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.
What About Children's Privacy?
Under Thirteen. The CafePress Service is intended for users ages 13 and older only. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13.
Thirteen to Seventeen. Prospective users between the ages of 13 and 17 can only use the CafePress Service under the supervision of a parent or legal guardian. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt out from receiving communications from us. If you wish to do so, please contact us at privacy@cafepress.com.
Can I Opt-Out From Receiving Communications From CafePress?
We provide you the opportunity to opt out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletters and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@cafepress.com. We also offer you an opportunity to opt-out of certain communications through the account management screen. If you need assistance you may contact us at privacy@cafepress.com; Customer Service; or via mail sent to 1850 Gateway Drive, Suite 300, San Mateo, California 94404, USA.
If we disclose your Personal Information to a third party in a manner that is not set forth in this Privacy Policy you will be notified so that you can make an informed choice about sharing your Personal Information with that third party.
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